Return and Exchange Policy

Return and Exchange

While we for sure hope that you will love our heartmade creation once you hold it in your hands, we understand that sometimes unexpected situation happens to products order online.

- Please read carefully all the details (size, features, colors, process) and care instructions in the item description section of each product listing to ensure the natural characteristics and conditions of the product before purchasing.

- We accept returns and exchanges within 7 days after you receive your order.

- For all returns and exchanges, please contact us, stating your order number / receipt / proof of purchase, and why you would like to return/exchange your item. We will be in touch within 48 hours and do our best to resolve the situation.

- Returns and exchanges is only eligible for unused and unworn items, in their original condition that you received it. It must also be in the original packaging.

- Products that cannot be returned or exchanged: personalized / customized items, face masks, and gift cards.

- If you bought Cinta Bumi Artisans' piece from our store partners, please contact them regarding their refund and exchange policies. We cannot exchange or offer refunds for products sold through our store partners.

- All returns or exchanges must be clearly labelled as such in the mail package.

- You will be responsible for paying for your own shipping costs and customs charges for returning your item. Shipping costs and customs charges are non-refundable.

- Depending on where you live, the time it may take for your exchanged product to reach you may vary.