FAQs

These are the answers to the questions we've frequently received. If you couldn't find the answer to your question here, please reach to us via e-mail at info@cintabumiartisans.com or WhatsApp +62-878-5842-2100.

Sizing Details

Sizing details are available in the "Description" section of each listing in both "cm" and "inch" measurement.

Care Instructions

We included Care Instructions in the "Description" section of each product listing and on this page. When you purchase from us, we also included Care Guide Card to provide you clear and relevant information and not leave you in confusion. However, if it is still unclear, please send us a message, we'll be happy to assist you.

Mindful Packaging

Our packaging is individually handcrafted with safe and environmentally-friendly materials.

Gift Wrapping

We accept gift wrapping service for special occasions and/or for your special ones, with greeting card included. Add this Gift Wrapping option to your cart and fill out the form with wording for the card (unless it will be mailed to you - not to the gift recipient directly - and you choose to write the note personally).

Product Colors and Tones

We do our best to photograph the work and all of the photographs are taken in natural light. However, natural colors often cover more tones with more subtle shades. Please keep in mind that the colors may appear differently according to your computer screen, so slight variations in tones are to be expected.

Return and Exchange

While we for sure hope that you will love your wearable poetry once you hold it in your hands, we understand that sometimes unexpected situation happens to products order online.


- Please read carefully all the details (size, features, process) and care instructions in the item description section of each product listing to ensure the natural characteristics and conditions of the product before purchasing.

- If you wish to return or exchange, please contact us immediately and ship the items back within 7 days of its arrival date.

- Return and exchange are only for unused items in their original condition.